Kartmyart has a no questions asked returns policy. We will gladly accept any unused product in its original packing within 15 days of delivery.
On returns, we reserve the right to send you a replacement or give you equivalent store credit.
In which cases can I return the product?
Products can be returned in these two conditions:
1.You have received a damaged product: A product can get
damaged in transit and while we do ensure best possible quality controls,
sometimes a damaged product might go unnoticed.
2. Mismatched product delivered, in terms of style, color and / or size.
What is the returns
If you want to return any product because of any of the above two reasons, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can get in touch with our Customer Service by sending us an email to firstname.lastname@example.org or call us on +91-9911375736 between 10 a.m. and 6p.m (Monday – Saturday)
We will send you a return confirmation email. Please take a printout of that email and send the same to us along with the returned products. Please use a track-able and reputed courier company for the same. We must receive the return shipment within 10 days of issuing the authorization email.
Once we received the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through an online bank transfer within 7 days. No cash refunds are made.
Terms & Conditions for Return:
The final decision on whether a returned item will be approved or rejected lies completely with KarMyArt's Quality Assurance Team. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you.
PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.
Products in sets cannot be returned individually.If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same. Please note that the products might look different from the ones you see on the website. If you have not received the complete order or there are any discrepancies from what you had ordered, please contact our Customer Care within 48 hrs from the date of delivery to report the issue. No request will be entertained if concern is not raised within this stipulated period.
NOTE:Return Policies DO NOT apply on the Painting section.
We do not provide cancellation in any circumstances.